Privacy policy

Secure payments

If you have made the payment you will receive a confirmation e-mail that your payment is accepted and an e-mail with the invoice with the details from your order. Once we have shipped the order you will receive an e-mail with a track and trace code so you can keep track of your order together with the information when the product will be delivered.

All payments are handled by Mollie. Mollie is one of Europe’s largest payment service providers. Your confidential information will not be transferred to Lies Mertens but only handled in the secure environment of Mollie. 

Bancontact 
Pay during the ordering process via the trusted online banking environment of your own bank. 

iDeal
Pay during the ordering process via the trusted online banking environment of your own bank using iDeal. 
 
Credit card
We accept MasterCard, Visa and eMaestro. You can pay easily and securely using your credit card in the secure payment environment of Mollie.

PayPal 
A safe and fast way to pay online without having to share your financial information. To use this service, you need an account at PayPal.
Not only your information, but also your purchases are protected by PayPal. 

SOFORT Banking
A simple and direct payment method used internationally, currently available in 8 countries within Europe.

Privacy policy

All of the information that you provide to Lies Mertens is strictly private and confidential.

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. All payment cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Lies Mertens complies with the standards, procedures and requirements laid down in the Data Protection Act 1998 to ensure that the personal information you give us is kept secure and processed fairly and lawfully. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

Cookies and data

Privacy

Liesmertens.be  ("Lies Mertens") is totally committed to protecting the privacy of our site visitors and customers. The Lies Mertens team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you - e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

And we apply this to all our customers, regardless of where you live. (In terms of EU jargon, we treat all of you as data subjects.)

Knowledge is power: This privacy policy is written in such a way for you to understand not only what we do, but why we do it. In fact, it's important in this day and age to understand privacy.

Personal data

First, it's important for you to understand what personal data is in terms of European regulations (GDPR). It is any data from which a person can be identified, including your email address, a cookie, your location data, or anything associated with you, for example, anything you looked at online, or anything you bought. 

Data collector Lies Mertens

In terms of GDPR Lies Mertens - in most cases - acts as what is called a data collector. A data collector is an entity which the data subject (you) is transacting with and therefore trusting their personal data to. As a merchant, Lies Mertens is considered a data collector.

Data processors 

You also need to know what a data processor is. It is any company that is storing and/or processing the data on behalf of a data collector. Our eCommerce platform, Shopify, is a data processor.

It is our responsibility as a data collector to ensure that any company that is processing the data of our EU customers (and in our case everybody) is compliant with GDPR.

In other words, a data processor can’t take the data Lies Mertens is sharing and opportunistically do something with it. If we share cookie data (see below) with Facebook to show you a handbag, they can not use it for another purpose.

Here is a list of the data processors we use

- Shopify (for our cloud-based software that powers our online shop)

- Omnisend (for our emailing list)

- Facebook and Instagram (for advertising)

- Google Analytics (for analytics)

We checked. All of these claim to be GDPR complaint. All of these may take data outside of the European Economic Area for processing. To be able to do this they need to have Privacy Shield Verification. Again we checked. All of them have it.

How we collect data

We collect data to be able to complete a transaction and keep you informed about a purchase. (When your handbag ships for example). This is not the same as a marketing email. 

We do not assume a transaction with our business implies consent. We require opt-in (and not opt-out) for permission to send you emails about new products, sample sales or news.

We also require your express permission to use cookies to track your use of our site (see below). 

Cookies

Almost all modern websites use cookies. They have many uses, such as: tracking users as they navigate around a website; remembering user preferences and shopping cart contents; auto-logins for visitors coming back to a site; and website security.

Liesmertens.be uses cookies. Cookies are files sent by web servers to web browsers and stored by the web browsers.
The information is then sent back to the server each time the browser requests a page from the server.  This enables a web server to identify and track web browsers.

There are two main kinds of cookies: session cookies and persistent cookies.  Session cookies are deleted from your computer when you close your browser, whereas persistent cookies remain stored on your computer until deleted, or until they reach their expiry date.
How we get permission: You give us permission to use cookies when you visit our site for the first time we warn you of this fact, via a pop up at the bottom of the page. 

Cookies on our website

Lies Mertens uses the following cookies on this website, for the following purposes:

Shopping cart cookie – so we can add stuff to your cart. Read more here.

(Other) third-party cookies

When you use this website, you may also be sent the following third-party cookies, which may be used for the following purposes: 

Google cookies
Lies Mertens uses Google Analytics to analyze the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.]

Facebook Pixel
To be able to serve Facebook and Instagram ads, including so-called remarketing ads of products you looked at but did not buy.
You can control how Facebook uses this data by following this link.(https://www.facebook.com/ds/preferences/?entry_product=ad_settings_screen)
Read more about Facebook and cookies here. https://www.facebook.com/policies/cookies/

Personal information collection

Lies Mertens collects and uses the following kinds of personal information:
information about your use of this website; information that you provide for the purpose of registering or buying with the website; information about transactions carried out over this website; information that you provide for the purpose of subscribing to the website services including our emails; when you make a comment or leave a product review.

Using personal information 

Lies Mertens may use your personal information to:
send to you products that you purchase; personalise the website for you; enable your access to and use of the website services; publish information about you on the website; supply to you services that you purchase – like shopping vouchers; send to you statements and invoices; collect payments from you (although we don’t actually ask for Payment information – PayPal deals with that for us); and send you marketing communications.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, Lies Mertens may disclose your personal information to the extent (and only to that extent) that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend Lies Mertens legal rights.

Securing your data

Lies Mertens NV will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Lies Mertens NV will store all the personal information you provide securely.

We do not collect or store Payment Details. 

Updating this statement

Lies Mertens NV may update this privacy policy by posting a new version on this website. It’s a total drag but you should check this page occasionally to ensure you are familiar with any changes. In case of uncertainties, you can always contact or ask us. 

Your consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

Questions, requests, deletions or feedback

If you have any questions about this privacy policy or Lies Mertens NVs' treatment of your personal information, or if you want us to send you the data we hold on you, please use our contact page. 

You can at any time request us to delete your data using the same form.